Shipping & Refund Policy
REFUNDS AND SHIPPING
Our refund policy is simple! If receive a product that is damaged, take a picture, send that picture to email@example.com and we will contact you back with next steps for replacement of the product or a refund.
Easy right? Now we hope you don't have this problem, but sometimes "poop" happens and as usual, we're here to help :-)
Here's our shipping policy:
SHIPPING DOMESTIC / US ORDERS (including Canada and Mexico)
- All Microbial.com orders are shipped within the contiguous United States via USPS Mail.
- While we do our best to ship your order out the same or next day, we ask that you please allow 3-5 business days for delivery within the contiguous United States.
- Express shipping is available at check-out and guarantees 2-day shipping to most US addresses. Orders may take 1 day of processing before they are shipped.
- We can also ship internationally by USPS but it takes a little longer to get to you and you may have to pay customs in order to receive your purchase.
Still have questions or concerns? Please contact us at firstname.lastname@example.org and we will get back to you.
The Microbial Customer Service Team
Makers of Profauna 100 and Profauna 50