Shipping & Refund Policy


Our refund policy is simple! If receive a product that is damaged, take a picture, send that picture to and we will contact you back with next steps for replacement of the product or a refund.

Easy right? Now we hope you don't have this problem, but sometimes "poop" happens and as usual, we're here to help :-)

Here's our shipping policy:

SHIPPING DOMESTIC / US ORDERS (including Canada and Mexico)

  • All orders are shipped within the contiguous United States via USPS Mail.
  • While we do our best to ship your order out the same or next day, we ask that you please allow 3-5 business days for delivery within the contiguous United States.  
  • Express shipping is available at check-out and guarantees 2-day shipping to most US addresses.  Orders may take 1 day of processing before they are shipped.


  • We can also ship internationally by USPS but it takes a little longer to get to you and you may have to pay customs in order to receive your purchase.

Other questions?

Still have questions or concerns? Please contact us at and we will get back to you.

The Microbial Customer Service Team
Makers of Profauna 100 and Profauna 50